Sometimes they give you a hard time (I think there's an inter-office issue if they transfer too many calls in a day or something...like they get in trouble or whatever). Sometimes when a volume of call transferring to L2 is too heavy that the regular customer service rejects the transfer and request to call back the next day. I tried 1-800-375-5283 number with several options but nothing can reach to the actual person. If you did not file your case online but have a receipt number that begins with IOE, you can create a USCIS Online account to send secure messages.. For technical support with your online account, please contact us at 800-375-5283. It's easy! I really like your recommendation on the luxury option I have. To provide notice that an attorney or accredited representative of a religious, charitable, social service or similar organization will appear before US Citizenship and Immigration Services on behalf of a person involved in a matter before USCIS. Hello All, Iv called this line (800) 375-5283 several but no one to talk to. Please note that the Ombudsman can request that USCIS review a Contact Center call to further understand your inquiry, if you called the Contact Center within the last 90 days. 07-2008 = Daily calls to DOS: "currently processing"; 8/05 = Phoned consulate, got Section Chief; wrote him. +1 (800) 375-5283. I know their phone number is 1-800-375-5283 but when I called them to speak with a USCIS representative about my issue, it says for English, press 1. How to reach USCIS Customer rep? Keep pressing 2 until you get transferred to a live person. It now goes like this: Purpose of Form. Can someone tell me how to speak with an agent in USCIS? For information about your privacy, please read our If one of the reps gives you any grief over wanting to be transferred----you have the luxury of just hanging up the phone, calling back, and requesting it from the next person who answers the phone How so you speak to a live person? 12-11-2007 = 180 days; file is "between workstations, may be early Jan."; touches 12/11 & 12/12. 08-27-08 = Phoned consulate (they "couldn't find" our file); visa DHL'd 8/28; in hand 9/1; through POE on 10/9 with NO hassles(!). *** For visitors, travel, student and other international travel medical insurance. Keep in mind the person who answers the phone is just a regular customer service rep and cannot tell you anything personal about your case. 01-23-2008 = Consulate gets file; outdated Packet 4 mailed to fiancee 1/27/08; rec'd 3/3/08. This website uses cookies, some of which are essential for the functionality of the website while others are for improving user experience and personalization. 06-30-2008 = Stokes Interrogations w/Ecuadorian (not USC); "wait 2 weeks; we'll mail her." consular interview, 8:30 a.m.; much evidence brought but not allowed to be presented (consul: "More proof! Thank you! You wait 20 mins and enter your case number.
Email US Citizenship & Immigration Service (USCIS) customer service help at this email address for the fastest reply. Hi Going through! If so, sign into your account to send secure messages to USCIS about your case. The process has changed slightly. Click to indicate what problem you are emailing about and we can share our best customer recommended talking points to include in your email so you get a faster reply and better results. Call the USCIS Contact Center at 1-800-375-5283. Previously, I talked to them by pressing some random number but this time is not working. Sometimes they give you a hard time (I think there's an inter-office issue if they transfer too many calls in a day or something...like they get in trouble or whatever). This system can help you find general information, but if your issue is not addressed, the system will connect you with a Tier 1 Contact Center Customer Service Representative. 08-07-08 = E-mail from consulate, promising to issue visa "as soon as we get her passport" (on 8/12, per DHL). When you call the USCIS Contact Center, you will first hear an automated voice response system. Would it be possible that the call rep refuse to let us talk to a level2 immigration officer after we ask him/her? Hello All, Iv called this line (800) 375-5283 several but no one to talk to. Most of the time, they will transfer you no problem. for the first and second time submissions, they requested 3rd resubmission + tracking number in order to apply my earliest priority date. If you want information pertaining to an actual application you filed, request to speak with a L2 Immigration Officer who can actually look up your case details. Would it be possible that the call rep refuse to let us talk to a level2 immigration officer after we ask him/her? By continuing to browse this website, you agree to our use of cookies.