We’ll let you know about any change in your premium amount when you call. Their service is independent and does not cost you anything. Travel Insurance Policy Enquiries. Telephone: 020 8662 8100. Some of our policies have a feature called 'Waiver of Premium', which could mean we can pause any repayments for a period of time whilst you recover. If we cannot deal with your complaint promptly, we’ll send you a letter to acknowledge it and give you regular updates until it is resolved.We are committed to resolving complaints through our own complaints procedures. If it’s as a result of a separation or divorce, we just need formal evidence of that to proceed. To download a claim form, click here. You can also ask us to send you the leaflet at any other time.Alternatively, you can contact the Financial Ombudsman Service yourself using the following details:Financial Ombudsman Service, Exchange Tower, Harbour Exchange Square, London, E14 9SR. Number: 2772 5592. Registered address: The AIG Building, 58 Fenchurch Street, London EC3M 4AB. If you are a member of the group scheme or their representative and wish to make a claim, please contact the employer for more information, on how to proceed. Please see our If this is the case they will tell us how to put things right and whether we have to pay you compensation.If you make a complaint, we will send you a leaflet explaining more about the Financial Ombudsman Service. Please get in touch using one of the options below.If you’ve been asked to complete an Individual Assessment and need more information, our dedicated team are ready to help. However, if a matter cannot be resolved satisfactorily, you can refer your complaint to the Financial Ombudsman Service.If you make a complaint, it will not affect your right to take legal proceedings.

For a seamless experience, please enable the option to run JavaScript on this deviceCustomer Notice: Policyholders experiencing financial difficulties due to coronavirus, please The Glasgow office contact telephone numbers and email addresses remain unaltered and the new address is:Do you have a query? They can decide if we have acted wrongly and if you have lost out as a result. Please note - making a change to your policy may mean your original needs might not be met in full.If you're having difficulty paying your premiums, but still want to maintain some cover for you/your family, you can reduce the overall amount covered. or Give us a call and we can change a joint policy into two single policies, without the need for any more medical evidence. If your complaint is about something else: Customer Support Manager, AIG Direct, The AIG Building, 2-8 Altyre Road, Croydon CR9 2LG. JavaScript has been disabled on this browser. Dismiss 8am - 6pm AEST Monday to Friday. or Monday to Thursday from 9:00am - 6:00pm, or Friday 9.00am - 5:30pm, except UK bank holidays.A claims assessor will explain the process and what information we’ll need and guide you through the process.We have a dedicated help and support section for customers and their representatives, which may be of use.We will try to resolve complaints as quickly and fairly as possible. Phone: 1800 017 682. American International Group UK Limited is registered in England: company number 10737370. American International Group UK Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority (FRN number 781109).

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