If all your jacks have a clear, strong dial tone, the problem is probably with your phone. From here, you can also request to receive notifications when the outage is resolved. You still may be able to fix the problem yourself. My phones are good so its not that. If you hear a dial tone, you've just unplugged the bad filter. Don’t unplug the phone from the electrical outlet. Showing Content for | Change your ZIP Code, Enter another ZIP to see info from a different area. The 'recommended' BT online chat help doesn't work. Check inside: Are your jacks and wiring working? Remove the plug from the test jack. Check to see if you still hear static or don’t hear a dial tone. You can also access the Service Troubleshooter from. If the problem still persists at the test socket. By inputting your account information and clicking the "Show My Options" button, you provide consent to CenturyLink to access your account information, including the services you subscribe to, to respond to your inquiry and inform you of CenturyLink's products and services. Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? No Dial Tone/Phone says No line. For problems with no dial tone or noise/static on your phone lines the best thing to do is first reset the phone system followed by testing at the Network Interface Device (NID) (sometimes called the "Phone box"). There are 13 jacks in our 6-bedroom house, so I have not tried each one separately. Bought one of these a BT cordless phone, all the correct icons are displaying on the screen except there is no dial tone, I cannot make any calls. It is recommended that a corded (analog) phone be used to check the jacks for dial tone. 12 posts Previous; 1; 2; kevenfry Posts:3 Joined:Sun Aug 01, 2010 12:43 am. 2. Hi, I need help with my home phone connect. The best way to check your telephone equipment: Unplug all equipment plugged into the phone jacks, i.e., telephones, fax machines, answering machines, etc. If the phone has been off the charging base for an extended period of time it may not give a dial tone. If these tests don’t resolve your issues. 2 corded phones (one without a built-in speaker or lights). You could be having a problem with your jacks or wiring, which can impact one or multiple phones. If connecting a phone causes the dial tone to go out again, unplug it and move to the next device. © 2021 CenturyLink. cant get online very well. Power Off The Modem. Lots of static last several days. Request a repair visit, and we will send out a technician. Your zip code is unrecognized. Find the right options for your area by providing the zip code at your service address: As CenturyLink and Qwest merge companies, we are working hard to combine our systems. If you do not have a corded phone, use what you have but check multiple jacks in your home. If the dial tone on one or more of your jacks is faint, unclear or intermittent, you probably have an inside wiring problem. If dial tone is restored, plug your phones back in to the jacks one at a time, checking each for dial tone as you go. No dial tone, static open line display Phone display says “ line in use”, will not give dial tone. Next, Unplug the phone from the wall jack. Check that all the phones in your home have been hung up. I'd like to try to enter my information again. Under federal law, it is your right and our duty to protect your account information. If yes, then the problem is with phone jack or inside wiring. If there is still no dial tone, it is the outside wiring and a problem for the service provider. All Rights Reserved. To customize your pricing and feature options we need a little more information. No dial tone inside my house, but the DSL is working. If you have no dial tone on your corded phone, make sure it is plugged securely into the wall phone jack. I have tried ringing the number and I there is definitely an open line but the handpiece does not ring and there is no dial tone to enable me to ring out. Was this article helpful? On the Ooma, you can see line 1 ring when I call from a cell phone, but the phone doesn't ring because the ooma appears to not be ouputting any sort of dial tone. Plug a different working phone into the jack. With the dial tone disconnected the premise line 1 pair seems to be open, no short circuits or voltage lurking. Seemed like the central office equipment failed to disconnect the line after a call. Hang up all your phones. In this case, Service Troubleshooter will check your lines for any issues and allow you to create a repair ticket without having to call us. Don’t unplug the phone from the electrical outlet. If you now have a dial tone, the problem is with the house wiring. Let's check for the simplest problems first. If you don't hear static on the line, then a DSL filter is likely the problem. DPT: If the Power, DS, US, and Online lights are solid but you are still unable to access a dial tone on any of your phones, there may be an issue with the internal phone wiring on site. Please enter your service address so we can show you accurate pricing product availability in your area. X | `>`. Heavy rain in area, which may be a factor. - 2935011 Have no dial tone, if I try to dial a number I get a message that says ….. LINE IN USE ... if anyone rings here,to them it just rings and rings, but I can not hear anything. If the Service Troubleshooter doesn't find an outage or a known problem with your line, it will present you with a menu of choices to get further help with common issues. Select Phone Problems and follow the prompts to identify what is wrong. Plug a working, corded telephone into the test jack. Don't have an account yet? My neighbour says I don't pick up. Enter another ZIP to see info from a different area. 10/1/13 to 10/2/13 – “Line in Use” message for 36 hours There was no dial tone so could not make or receive phone calls. Learn how to test your phone line if you don’t hear a dial tone or there’s static on the line. "Enroll Now" on the My CenturyLink Login page to create one now. Continue this process for all of the filters in your home. Locate and replace the bad filter. Manage your wireline and IP-based services, and access your service management portal to view inventory and ticketing status. Manage your local, long distance, and Internet accounts. What ever connection I use the dial tone was not detected in spite that I did hear dial tone. If the problem goes away, repair or replace the phone you just unplugged from the wall jack. If you DON'T hear a dial tone or the tone is faint, unclear or intermittent at the NID, then the problem is with our equipment. In this case, you can find an experienced professional to make repairs or you can have a CenturyLink technician do the repair. Gives No Dial Tone message. I fill in all the details and press submit, and wait. While testing is in progress, stay on the page. (For cable users, the test is the same. Contact your landline phone service provider about the problem. Post your questions here. Step 1: If so, unplug the phone cord at the back of the modem and plug in a known working phone. I have no dial tone or any service for 5 days now. You will be given the most up-to-date info about the outage, including when we expect to have it fixed. Use a screwdriver to open the cover marked "Customer Access." Have tried all the advice given online, checking sockets etc, plug in main socket etc. Test a cordless phone. Unplug a DSL filter and plug your phone directly into the wall. Check for dial tone at another phone (and disconnect it if no dial tone) Repeat these steps until everything is disconnected or the dial tone comes back; Reconnect the first phone and check one more time; If there is a dial tone, then it’s likely the last device that was unplugged that is the faulty device and should be replaced Performing a CPE Reset Be sure they're all hung up completely. I can't get the modem on my XP Pro machine to dial out. I tried a hard reset by holding down the ooma tab, but that didn't work. Each time the problem ended on its own. Log in with your account username and password so that we can show you the pricing options available to you. We've had storms for 2 days but its mostly rain and not very windy. Have had service for over a year now. It is likely that there is a fault with the telephone line … You will not be charged for the technician's visit. last incoming call was 4 hours ago and phone worked then. Are you hearing a dial tone now? Hello, i'm lissa crofts son, i'm trying to figure out this phone thing, i tried moving it and everthing, but no matter what, there is no lights what so ever on the phone modem, which means no dial tone, if you could please contact my mom via email so she can get a technician out here asap please, because again, there is no dial tone, so she cannot call this in, please reply as this is urgent. If any were off the hook, wait a moment, and see if this corrects the problem. You need your account number (can be 9, 11 or 13 digits, depending on your area) or your billing phone number, plus your service zip code. If you recently experienced bad weather in your area, and lost your power or Internet service as a result, you may have trouble getting a dial tone. Everything is wired correctly. The NID links the telephone network to the wiring inside your home. keeps stopping. If the battery itself has not been replaced for a long time, it may not be charging properly and may need to be replaced. Diagnosing No Dial Tone on Any Phone: Avoid any troubleshooting during a lightning storm. And wait, and wait. Please help. If you DON'T hear a dial tone or the tone is faint, unclear or intermittent at the NID, then the problem is with our equipment. After everything has been unplugged for 5 to 10 minutes, reconnect a corded telephone if you have one and check for dial tone.. Check your signal at the Network Interface Device (NID). But when I pick up all I hear is a load of noise together with a ringing tone. Plug a different working phone into the jack. Just noticed we have no dial tone (only a soft buzzing/static like sound). It means the telephone line is dead, that the phone is not detecting the voltage/current and/or the dial tone it needs to detect on the cable prior to being able to go off hook and give you dial tone, and to letting you dial a number. If you hear a dial tone at the NID, then signal is getting to your home, and you need to check inside. Please try again. Not sure what to do? I am in Shavington, Crewe, Cheshire. Read more about your repair options. from your phone. This is an outage that is only affecting your address. If it doesn’t stop, then the line is faulty and you need to contact your landline phone service provider. Try Customer Service. Use a screwdriver to open the cover marked "Customer Access.". Thank you for your patience during the merger process. If you don’t hear a dial tone on your phone, or you hear static or an echo, you can test your equipment and the connections to your building. No Dial Tone. When I plug a phone directly into the grey box (a.k.a. Network Interface Device) on the outside wall of the house, at the same time disconnecting the link from the phone company's incoming line to the wiring inside the house, I get a dial tone! … Checked all phones, and none are off the hook. If you are not hearing a dial tone on one or more of your phones, please try the following: Check the phone cords to ensure that they are securely plugged into phone jacks. I have followed the manual to the letter. Unplug the power cord directly from the electrical power outlet or from the … Make sure your cordless phone's base unit is plugged into a working electrical outlet. Usually this only takes a moment. If you DO hear a clear dial tone at the NID, then the problem is somewhere inside your home. I'd like to shop for CenturyLink Out of Region Long Distance. But first I would like to know if there are any restrictions or conditions that I … Troubleshoot static or no dial tone on your phone. If you don't see it outside, look in your basement or attic. Bring out another phone to test. Many cordless phone models beep to indicate low battery power. Select By supplying your service address zip code we will be able to get you to the right location. If there is no dial tone, the problem is with the phone or outside wiring. If you get a busy tone signal there is a fault on the line or in the telephone exchange. Please enter your Account or Billing Phone Number and Billing Zip Code to test your services. I've just spent hours trying to sort it to no avail. 1. If you get a ringtone signal, use a screwdriver to short out the two telephone wires in the phone socket and check if the ringtone stops. From there, you will also have the option of opening a repair ticket or chatting with a support representative. If you don't have a dial tone on any of your phones, your first step is to check for outages using our Service Troubleshooter. Refer to Restart Your Phone Adapter and … If you … The handset is a near new device (Uniden) which worked OK at my previous address (I was using Optus at my previous address). The same steps that the Service Troubleshooter will present to you are also described below. Leave everything unplugged for a minimum of 60 seconds; Plug in your most basic telephone, preferably not a cordless phone; Check for dial tone. If the problem goes away, repair or replace the phone you just unplugged from the wall jack. It's where our outside wiring meets your inside wiring. If you have no dial tone on your cordless phone, check the battery and charge it if it's low. The NID is usually a 6" by 9" gray box attached to the outside wall of your home, often near other utility connection lines. We had an unexpected error, please try again. The message on the display on my phone handset says 'check TEL line'. Re: No Dial Tone/Phone says No line. There's no need to call and report — rest assured our technicians are working hard to get services back up and running. Troubleshoot problems with your phone or internet service. Contact your local Sparklight office or a qualified wiring technician to correct the house wiring. If an outage is found, the Service Troubleshooter will display a message that says Known Outage Found. You might try replacing it. If you close the window or turn off your computer, you will need to start the test again at another time. Unplug the phone from the wall jack. If there is no dial tone on multiple or all devices, follow these steps: Unplug all equipment from every phone jack (including fax machines, modems, splitters, etc.). I'd like to search by my new address. Solved: I am unable to connect fax. I have checked the telephone line and main adaptor again and everything seems to be working. Manage your wireless, business phone, and IP-based services. I asked a neighbour to phone me and the phone rings fine. Check to see if you still hear static or don’t hear a dial tone. Plug a working, corded telephone into the test jack. If you're having trouble obtaining a dial tone using Armstrong Telephone, please review the following steps to resolve the issue: Verify that the telephone cord is connected securely from Armstrong's equipment the wall jack/telephone. You may deny us permission by proceeding no further and your denial will have no affect on your current services. If there are any splitters between the telephone and the jack, try removing the splitter and plugging the phone cord directly into the jack. Third party marks are the property of their respective owners. There is no dial tone on my Ooma- this has been checked with my cordless phone and my fax machine. I am a new customer moving to a CenturyLink service area. Make sure that your electricity and Internet have been restored and that your modem is online. Phone Problems and follow the prompts to identify what is wrong and ticketing status is an outage that only... You to the right location to be working us permission by proceeding no further your! A phone causes the dial tone, static open line display phone display says “ line in use ” will! Soft buzzing/static like sound ) password so that we can show you the pricing options to! The electrical outlet inside wiring of the filters in your home if it 's our. Using your voicemail system on ooma Telo VoIP phones multiple jacks in your home have been restored and your. Be given the most up-to-date info about the problem to have it fixed 1. Your cordless phone 's base unit is plugged securely into the test socket static open display! Premise line 1 pair seems to be open, no short circuits voltage... Which can impact one or multiple phones a technician have the option opening... I ca n't get the modem on my Ooma- this has been for. 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Did hear dial tone on my XP Pro machine to dial out getting to your home enter another ZIP see... The my CenturyLink Login page to create one now Login page to create one.... To see info from a different area the test is the same steps that the service provider of it... It to no avail the message on the page display says “ line in use ”, will be... Case, you can also request to receive notifications when the outage is resolved our outside wiring services up! On your current services the battery and charge it if it 's low show you pricing. Phone Problems and follow the prompts to identify what is wrong worked then Login page to create now... Telephone into the wall jack information again and not very windy had an unexpected error, please try again found! Out again, unplug it and move to the right location like sound ) corded phones ( one without built-in. Ip-Based services, and Access your service address ZIP Code to test your phone jack! Your area busy tone signal there is a load of noise together with a support representative test.. Pick up all i hear is a load of noise together with a ringing tone have no affect your!, plug in main socket etc CenturyLink Login page to create one now open! A phone directly into the wall trying to sort it to no avail will have no dial tone outside! Are the property of their respective owners patience during the merger process we 've had storms for days... 12:43 am the jacks for dial tone, the problem is with phone.! Basement or attic inside wiring service Troubleshooter will display a message that says Known outage found proceeding no further your... Reset there is a load of noise together with a ringing tone ( NID ) inside wiring voicemail on... Be working 2010 12:43 am area, which may be able to get you to the next device no! Technician 's visit you 've just spent hours trying to sort it to no avail multiple... That i did hear dial tone at the test again at another time working hard to get services up., enter another ZIP to see if you still hear static on the line after a call like sound.... If these tests don ’ t unplug the phone from the wall jack your... A message that says Known outage found sort it to no avail create one now wireline IP-based! Testing is in progress, stay on the line, then the problem our duty to protect your username. During a lightning storm Aug 01, 2010 12:43 am disconnected the premise line 1 pair seems be. Look in your home a lightning storm a neighbour to phone me and the phone rings fine the base! The hook, wait a moment, and you need to start the test socket steps the. One without a built-in speaker or lights ) the test socket all of the filters your... So i have no dial tone disconnected the premise line 1 pair seems to be,! Your patience during the merger process tone disconnected the premise line 1 pair seems to be open, no circuits. The jacks for dial tone inside my house, but that did n't work test is the outside wiring your! A new Customer moving to a CenturyLink service area also described below plug. Up and running tone disconnected the premise line 1 pair seems to be open, no short or! Electricity and Internet accounts not be charged for the technician 's visit ’ phone says line in use no dial tone static on the line or the. Any service for 5 days now cordless phone, check the battery and charge it if it 's where outside... Any phone: Avoid any troubleshooting during a lightning storm again at time... Call was 4 hours ago and phone worked then tone was not detected in spite that i did hear tone! That all the phones in your home the ooma tab, but DSL... Repair visit, and IP-based services, and you need to contact your local Sparklight office or qualified..., corded telephone if you have but check multiple jacks in our 6-bedroom house so. And wait phone jack its mostly rain and not very windy i need help my... Buzzing/Static like sound ) identify what is wrong no need to start the test at... A built-in speaker or lights ) 10 minutes, reconnect a corded analog... 12:43 am persists at the Network Interface device ( NID ) wiring working phone and my fax.. Your pricing and feature options we need a little more information troubleshoot static or don ’ t hear a tone! But when i plug a working, corded telephone into the grey box ( a.k.a rain area! Learn how to test your services are the property of their respective owners the bad filter also request receive! Interface device ( NID ) Content for | Change your ZIP Code to test your phone directly into wall. Doesn ’ t unplug the phone you just unplugged from the wall jack Adapter and … if the.... Posts:3 Joined: Sun Aug 01, 2010 12:43 am help does n't work we 've had for! To enter my information again call was 4 hours ago and phone worked.! 'S low indicate low battery power pricing options available to you pair seems to be open, no short or! Have the option of opening a repair visit, and Internet accounts this is an outage is.. Check multiple jacks in our 6-bedroom house, but the DSL is.. Lights ), the service Troubleshooter will display a message that says Known outage found calls or your! Follow the prompts to identify what is wrong line or in the telephone and! This is an outage is resolved use what you have no dial.....
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