Between March and June 2021, HMRC will work with an independent research company called Ipsos MORI. Some customers will also receive an email that will do one of the following: The message you get will direct you to the GOV.UK website and will not include any hyperlinks. You may receive a letter from IFF Research making you aware of the research. HMRC will send an access code by text message or voice call to your chosen mobile phone or landline number to activate the multi-factor authorisation. Attached to the messages is a zip file which won't open. The notices requesting information can be sent by post or email. Watch our video on how to identify such a message and what to do next. Take a screenshot and forward it as an email. What to do if you receive a HMRC scam email or letter? HMRC will also contact employers in relation to National Minimum Wage or National Living Wage enquiries. The messages will not include or ask for any personal or financial information. These messages will not contain phone numbers or include any links to websites. We’ll send you a link to a feedback form. This communication will explain why we are contacting them, and ask them to contact us. You are right to worry about the authenticity of a text or email you have received from HMRC. Between July 2020 and April 2021 HMRC is delivering an education programme to customers to help them prepare for changes to the off-payroll working rules (also known as IR35) due to come into force on 6 April 2021. HMRC don’t like using email and don’t normally publish individual email address on their headed paper. For more help view examples of HMRC related phishing emails and bogus contact If you meet the criteria for the research, you’ll receive an email that will invite you to take part. Don’t include personal or financial information like your National Insurance number or credit card details. HMRC will complete some standard security questions but will not ask for any financial information. Online debit and credit card payment support: 0300 200 3601. You may be called by HMRC from August 2020 if the information we hold suggests that you should have signed up to Making Tax Digital (MTD) for VAT. The email will not ask for any personal or financial information. These HMRC-issued emails may have the title ‘Important information for employers’. The first email will include a link which you should follow to complete the signing up process. You will need this code to complete the access. HMRC will use the email address customers have provided to advise that they need to log into their online tax account in order to view a message in the secure messaging area. All content is available under the Open Government Licence v3.0, except where otherwise stated, Read about the arrangements following The Duke of Edinburgh’s death, Examples of HMRC related phishing emails, suspicious phone calls and texts, Identify HMRC related scam phone calls, emails and text messages, Report a security vulnerability in an HMRC online service, Coronavirus (COVID-19): guidance and support, Transparency and freedom of information releases, ask how your business has prepared for the new trading relationship with the EU, ask about your international trade activity after 1 January 2021, direct you to more information on the GOV.UK website, confirm their grant payment is being processed, advise them to check their bank details before their grant can be processed, ask them to confirm if they should not have received a grant as they stopped trading, update their personal or business address, ask you to contact HMRC by phone to make payment or update your address, agreed to provide feedback after calling one of our contact centres, ask for personal or financial information, provide links to websites other than to the survey platform, a recent 18th, 21st or 25th birthday – messages are issued on a monthly basis, the annual rate increase on 1 April each year, improve HMRC’s understanding of the experience of PAYE customers during the coronavirus pandemic, include details of why the repayment is due, show the employer you worked with at the time, tell you about changes to the way we issue repayments as a result of the Coronavirus (COVID-19) situation, request personal information to allow us to make a faster repayment, tell you our enquiry is about the National Minimum Wage or National Living Wage, ask you basic questions about your current work or previous employment experiences, complete some standard security questions, have a copy of the letter or email you’ve received from National Minimum Wage to hand, tell us the details of the person who called you from National Minimum Wage, ask questions to check if you are ready for the changes, provide support to help you prepare for the changes, ask for your feedback, so we can improve future education activities, the extent of awareness amongst businesses, how these rule changes may affect businesses, how HMRC can continue to improve the quality of support it provides to employers, mobile or landline device which you have registered. You can call the Income Tax general enquiry helpline to confirm this request is genuine. HMRC online services helpdesk: 0300 200 3600. HMRC has contacted some businesses which received a grant under the Self-Employment Income Support Scheme (SEISS), asking them to confirm whether they are still trading. TEXT messages are sent and received daily, and while many will be genuine, there are some which exist which could contain a scam. We use some essential cookies to make this website work. Customers can find out more information on GOV.UK on how to avoid and report scams and recognise genuine HMRC contact. Information on emails about rejected claims for Coronavirus Job Retentions Scheme claims has been added. This may: We encourage you to take part in the programme, and we will not ask you for any personal financial information. Forward all suspicious emails to HMRC at phishing@hmrc.gsi.gov.uk. The messages will not ask for any personal or financial information. HMRC will also email and call hauliers who may have had difficulty completing an entry on the Goods Vehicle Movement Service. I have just received a fairly convincing fake e-mail supposedly from HMRC (my first during this pandemic, on an e-mail address that I rarely use) with the subject line "Your CJRS Application HVZGDHPM has been recalled/rejected" I expect the reference number is randomly changed, as it used to with the fake PAYE e-mails. If you choose to take part, all of your answers will be confidential and will be used for research purposes only. When lodging the furlough grant claim, I give my name and telephone number in case of query. Information on letters sent between January and March 2021 about awareness of correct National Minimum Wage has been added. By continuing to browse you consent to our use of cookies. There are only 8 days until the Self Assessment tax return deadline, so the last thing you need is to fall victim to online fraudsters claiming to be from HMRC. The calls or emails will not ask for personal or financial information. It’s easy to create an authentic looking email from ‘HMRC’, and it’s proving detrimental. Check recent contacts from HMRC to help you decide if a suspicious email, phone call, text or letter could be a scam. Check a list of genuine HMRC contact and campaigns to help you decide if the one you’ve received is genuine. HMRC will send an email to customers to remind them when their VAT Return is due if they’ve registered to receive email reminders. You must respond to the letter as instructed so we can make any repayments owed to you as soon as possible. The emails have the title ‘Your Annual Tax Summary is ready’. HMRC is a familiar name which is unfortunately being exploited, as Britons have reported receiving a dangerous scam phone call, which claims them there is a warrant out for their arrest. Over the years there has been a sharp increase in the amount Actors Tax We encourage you to participate to help improve our services for claiming tax reliefs in the future. From March to May 2021, HMRC will work with independent research company Kantar. Use a checklist to decide if a suspicious contact is a scam and not a genuine phone call, text message (SMS) or email. This guide contains a list of emails, phone calls, letters and text messages recently issued by HMRC. Initial contact will be made by email, followed by phone calls to work through the details of this improvement. They will be carrying out research on behalf of HMRC to understand: Employers may receive an email from Ipsos MORI or a letter from HMRC and Ipsos MORI inviting them to take part in the research by telephone. The email gives background information about the benefits of signing up to a Personal Tax Account, and how to sign up. These emails will not ask for any personal or financial information. To help us improve GOV.UK, we’d like to know more about your visit today. HMRC tends not to send links anyway, so a link in the email is already a red flag. Check a list of genuine HMRC contact and campaigns to help you decide if the one you’ve received is genuine. Tax is automatically deducted from most UK taxpayers’ wages, pensions or savings. From February 2021, HMRC will be working with independent research agency, Kantar. If you receive an email or text offering a tax refund from HMRC, DO NOT DO ANYTHING WITH IT.... Don't fall victim to online fraudsters claiming to be from HMRC. This allows us to check your identity and verify your repayment claim. Multi-factor authentication is an extra security feature for customers which replaces 2-step verification. If you need further support or you’re not sure if the letter is genuine, contact us using one of the following: 0300 200 3310 (this number should be on the letter). The HMRC Self Assessment team are sending email alerts to some customers to say that their annual tax summary is available to view. Genuine Hmrc Contact and Recognising Phishing Emails Phishing is the fraudulent act of emailing a person in order to obtain their personal/financial information such as passwords and credit card or bank account details. Information has been added about letters and phone calls from HMRC regarding the Self Employment Income Support Scheme for first time Self Assessment tax return filers for 2019 to 2020. Letters are going out about research into businesses based in Great Britain and Northern Ireland moving goods to or from Northern Ireland immediately after 1 January 2021. The SMS text messages are issued from June, once a year and will not ask for any personal or financial information. It also included other links on the right-hand side. From March to April 2021, HMRC will work with independent research company Kantar. You can use it for phone calls, emails and text messages. HMRC may send an email to customers who are overdue with VAT payments. Customers that use the VAT EU refunds service may receive an email if their claim has failed validation. HMRC is contacting customers who are believed to no longer need to hold a VAT Registration Number due to recent inactivity on their VAT account. But they can be emailed. First check out these examples of fake and scam emails and communications on the HMRC website. Updates on research letters about claiming tax reliefs and email and letter reminders about Annual Tax on Enveloped Dwelling returns have been added. HMRC may contact you by text to confirm they have received: The current confirmation text messages being issued are: HMRC may send you an exit survey by text message if you’ve: HMRC advises customers by text message who claim Working Tax Credits when their entitlement to National Minimum Wage has gone up following: HMRC contacts apprentices by text message after the annual rate increase on 1 April each year. VAT general enquiries: 0300 200 3700. Taking part in this research is voluntary. Information has been added on: haulier and business readiness for changes to processes and trading relationships with the EU after 1 January 2020; research into customers' experience of debt; research into the High Income Child Benefit Charge. If you choose to take part, all of your answers will be confidential and will be used for research purposes only. Taking part in this research is voluntary. If you agree to provide an email address, you’ll be sent some information by email while you’re on the telephone. If you receive any communication through ‘WhatsApp’ saying it’s from HMRC, it … Note: fraudsters sometimes sign off such scams using the name of a genuine member of HMRC to try and make the scam appear more genuine. HMRC’s Trade Statistics Unit regularly sends emails to business customers regarding import and export statistical data, and the related services accessed from HMRC’s trade statistics website. Taking part in this research is voluntary. The research aims to: You may receive a letter from Kantar inviting you to take part in the research. We encourage you to take part to help HMRC improve support services for our customers. They’re discussing how hauliers are taking on the process changes (that came into place on 1 January 2021) for moving goods in and out of the EU. We’ll never ask for personal financial information such as bank details without writing to you first. Don’t just pay immediately for the sake of it. Information for research letters about the statutory review process has been added. These messages do not request personal or financial information and will not include any links to websites. “If you receive an electronic message via email, social media or text from HMRC you should be highly sceptical,” he said. You can find more relevant numbers on the contact HMRC page. Addresses, however, are another matter. The emails have the title ‘Reminder to file your VAT return’ and contain links to a further information page and a link to the sign in page on the GOV.UK website. The emails include links to HMRC pages on the GOV.UK website, including advice about online security. If customers think they have received an HMRC-related phishing email or text message, they can check it against examples on GOV.UK. You may receive a letter from HMRC inviting you to take part in the research. We’d like to set additional cookies to understand how you use GOV.UK, remember your settings and improve government services. It’s too easy to fall for, especially if you are unable to recognise genuine communication from HM Revenue & Customs (HMRC). The holders of the information have a legal obligation to provide the data requested. Other signs to look out for Any information you provide for this study will be used for research purposes only. The emails will not ask for any personal or financial information. Time your call right. Do you think this is genuine. To check that this contact is genuine you should: If you have received a letter, email, text or phone call from another HMRC office you can call the Income Tax general enquiry helpline to check this contact is genuine. To help the HMRC investigations, report all HMRC related phishing emails and bogus text messages to them. Customers who contact HMRC helplines will be asked if they wish to sign up to a Personal Tax Account. We’ll send you a link to a feedback form. The emails themselves are clever, very convincing and difficult to block. If you receive an email or text offering a tax refund from HMRC, DO NOT DO ANYTHING WITH IT. Customers may be contacted by HMRC by Text message, email or letter inviting you to make a claim or check when you’ll be able to do so. You can report a disclosure of personal information to the HMRC security team. HMRC may contact some customers by email who have opened Help to Save accounts. Is this a genuine EMail … HMRC is contacting businesses who sell goods to customers in the UK through online marketplaces. We may ask you to provide extra information. There are no campaigns running that will send you an email and a text message. 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